Privacy Policy

Dwella ("Dwella," "we," "our," or "us") is a property and product of Straanovation LLC, a United States–registered limited liability company headquartered in the State of Wyoming.

Your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use the Dwella platform (the "Platform").

By using Dwella, you acknowledge that you have read and understood this Policy. If you do not agree with it, please discontinue your use of the Platform.

1. Information We Collect

We collect and process the following types of information to operate and improve our services:

a. User Information

• Name, email address, phone number, and login credentials
• Contact and account setup details

b. Usage Data

• Device identifiers, browser type, IP address, and system logs
• Pages visited, session duration, actions performed, and other analytics data
• Cookies and similar tracking technologies

c. Tenant and Property Data

• Rent amounts, tenancy duration, property addresses, and related details
• Payment receipts and other documents voluntarily uploaded by users

d. Payment Information

• Subscription billing details and payment confirmations via Stripe (for global users) and Paystack (for African-region transactions)
• Dwella does not store credit or debit card information. All payments are processed securely through our trusted third-party payment partners.

2. How We Use Your Information

We use your personal information for the following lawful purposes:

• To operate, maintain, and improve the Dwella platform
• To process payments, manage subscriptions, and deliver receipts
• To authenticate users and secure accounts
• To send important communications, including onboarding emails, updates, and feature announcements
• To analyze usage trends and enhance functionality, performance, and user experience
• To enforce our Terms of Service, protect legal rights, and ensure compliance with applicable laws

We do not use personal data for profiling or automated decision-making that produces legal or significant effects on you.

3. Cookies and Analytics

Dwella uses cookies and trusted third-party tools (such as Google Analytics) to understand usage patterns, monitor performance, and enhance the user experience.

• You can choose to disable cookies through your browser settings; however, doing so may limit certain platform functionalities.
• Analytics data may include aggregated, non-identifiable information used for statistical purposes only.

4. Data Sharing and Security

Dwella does not sell, rent, or trade your personal information to third parties.

We may share limited data with authorized third-party service providers strictly to support core functions such as:

• Payment processing (e.g., Stripe, Paystack)
• Analytics and performance monitoring (e.g., Google Analytics)
• Email communication and infrastructure providers

All third parties handling user data on our behalf are required to maintain comparable security and confidentiality standards.

Data Protection

We implement appropriate technical, administrative, and organizational safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. While we use industry-standard measures, no system is entirely immune from security risks, and you acknowledge such inherent limitations.

5. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

• Access – You may request access to the personal data we hold about you.
• Correction – You may update or correct inaccuracies in your data.
• Deletion – You may request deletion of your account and associated data, subject to legal retention requirements.
• Restriction & Objection – In applicable regions, you may object to certain processing activities.

Additional Rights (GDPR & CCPA)

• EU Residents (GDPR): You have the right to data portability and to lodge complaints with your local data protection authority.
• California Residents (CCPA): You have the right to request disclosure of data collected and the right to opt out of personal data sales (Dwella does not sell data).

All such requests can be made by contacting us at privacy@straanovation.com.

6. Children's Privacy

Dwella is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that information has been provided by a minor, we will promptly delete it.

7. International Data Transfers

Dwella operates globally. By using our Platform, you acknowledge that your data may be transferred to and processed in the United States and other countries where our infrastructure or service providers are located. We ensure that such transfers comply with applicable data protection laws through standard contractual clauses and other lawful mechanisms.

8. Data Retention

We retain user data only for as long as necessary to:

• Fulfill the purposes stated in this Policy,
• Comply with legal obligations,
• Resolve disputes, and
• Enforce agreements.

When data is no longer needed, it is securely deleted or anonymized.

9. Updates to This Policy

Straanovation LLC reserves the right to revise or update this Privacy Policy periodically. Updates will be posted on this page with a revised "Last Updated" date. Continued use of Dwella after changes take effect constitutes your acceptance of the revised Policy.

10. Ownership Disclosure

Dwella is a proprietary product and intellectual property of Straanovation LLC, registered in the State of Wyoming, United States. All related trademarks, software, design elements, and system architecture are owned exclusively by Straanovation LLC. Unauthorized reproduction, distribution, or imitation of Dwella's design or technology is strictly prohibited and may result in legal enforcement.

11. Contact Information